Contact

The fastest way to reach the waybill.ge team is email: hello@waybill.ge. We answer support and sales questions from the same inbox, typically within one business day (Tbilisi time, GMT+4).

What to include

• Support: the email you signed up with, roughly when the problem happened, and - if a tool call failed - the error code the assistant showed (for example QUOTA_EXCEEDED or AUTH_FAILED). Never send your RS.GE service password or a Balance.ge API password; we will never ask for either.
• Sales / Enterprise: your company name, TIN, expected monthly action volume (waybills and Balance questions), and which AI assistant(s) your team uses.
• Security reports: describe the issue and how to reproduce it. We ask researchers to practice responsible disclosure - report privately first and give us reasonable time to fix before publishing.

Where we are

waybill.ge is developed and operated from Tbilisi, Georgia. The service itself runs on managed cloud infrastructure inside the EU (see the privacy policy for details on data location and retention).

Other channels

• Product updates are announced on the dashboard after you sign in
• For API and agent-integration questions, check the developer guide first - most integration answers (authentication, quotas, MCP endpoint) live there